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Terms of Service and Refund Policy

These Terms are an agreement between you and SMCI Media LLC, a Florida limited liability company, which operates BookPlumbingWork at bookplumbingwork.com. SMCI Media LLC also operates the other trade editions of this software, including BookPlumbingWork. In these Terms, "we" and "us" mean SMCI Media LLC.

1. The service

BookPlumbingWork provides subscription software for local service businesses: a customer quote link, a mobile job management application for owners and crews, and, depending on your plan, invoicing, finance, and timesheet tools. The subscriber ("you") is the business that signs up, and you are responsible for every person to whom you grant access.

2. Billing and automatic renewal

• All plans are recurring subscriptions billed automatically to the card on file, monthly or annually according to the plan selected at checkout.
• We email you a reminder approximately 7 days before every renewal charge. The reminder states the amount and the date of the charge.
• On annual plans we also email you approximately 45 days before the renewal date. That notice states the renewal date, the amount to be charged, and how to cancel or change the plan before it renews.
• Prices are stated at checkout. If the price of your plan changes, we will give you at least 30 days notice by email before the new price applies, and you may cancel before it takes effect.
• If a charge fails, we notify you by email and Stripe retries the payment automatically. If payment cannot be collected after those retries, your account is suspended until the card on file is updated.
• Payments are processed by Stripe. We do not see or store your card number.

3. Cancellation and refunds

• You may cancel at any time in the application: click the ⚙️ settings icon, then Manage billing, then Cancel. You may also cancel by emailing [email protected].
• Cancellation takes effect at the end of the current paid period. You retain full access until then, and no further charge is made.
• Payments already made are not refunded, in whole or in part, except where required by law or as provided in section 9. Cancellation stops future charges.

4. Your data

• Your customers, jobs, photographs, invoices, and notes are your business records. We host them for you; we do not sell them or use them for advertising.
• You may request an export of your data at any time by email.
• Job photographs are deleted automatically 90 days after a job is completed or marked lost. Every other record on the job is retained; only the images are removed. Download any photographs you wish to keep before then.
• After a subscription ends, we retain your data for 90 days and then delete it.

5. Your customers' information, and our role

When your customers send you a job request, or when you load your customer list into the application, you provide us with personal information about other people. For the purposes of applicable privacy law, you are the business and we are your service provider. This section constitutes the contract that role requires, and it binds us whichever state your customers reside in.

• We process that information only to provide the service to you, and only for the business purposes set out in these Terms.
• We do not sell it, and we do not share it for advertising, cross-context behavioral or otherwise. Nor will we do so in the future.
• We do not retain, use, or disclose it for any purpose other than providing the service to you, and never outside our business relationship with you.
• We do not combine it with personal information received from any other source, except where the law permits a service provider to do so.
• We engage sub-processors to operate the service, and each is bound by these same restrictions. They are named in our privacy policy: Cloudflare for hosting and storage, Google Workspace for email, Stripe for payments, and Anthropic for the optional assistant features, which transmit job and customer details only when a user requests an answer from the assistant.
• Every person who works on the service is bound by these same restrictions.
• If we can no longer meet these obligations, we will notify you.
• You may take reasonable steps to confirm that we handle the information as described, and to stop and remediate any unauthorized use.
• If one of your customers asks to access, correct, or delete their information, notify us and we will assist you in responding, including by deleting the information from our systems.

Our own privacy policy, which covers everyone who uses these sites, is at /info/privacy.

6. Acceptable use

The service may be used only for lawful business purposes. You may not attempt to disrupt, overload, or reverse engineer the service, and you may not use it to send unsolicited bulk messages. We may suspend accounts that abuse the service or its users.

7. Your responsibilities

• This is a service for businesses. The person who signs up represents that they are authorized to accept these Terms on behalf of the business.
• Your work is your own. You are responsible for your licenses, permits, insurance, safety, pricing, taxes, and your agreements with your customers. We are not a party to any job, quotation, or invoice between you and your customer.
• Quotations, invoices, reminders, and other messages you send through the application are sent on your behalf. You are responsible for their content and for holding any consent required to contact your customers.
• You retain ownership of everything you enter into the application. You grant us permission to store, copy, and display that content solely as necessary to provide the service to you.
• The software, the websites, and the brands are the property of SMCI Media LLC. Your subscription grants you the right to use them while it remains active, and no other right.

8. Assistant features

Price ranges, drafted replies, invoice lines, safety form entries, and all other suggestions produced by the assistant are starting points only. They do not constitute legal, tax, accounting, or safety advice. Review every suggestion before you use or send it. You remain responsible for what you send, what you charge, and the safety of your job sites.

9. Suspension and termination

• We may suspend or close an account that breaches these Terms, fails to pay, or endangers others.
• If we close your account for any other reason, we will refund the unused portion of any period you have paid for.
• We may change, add, or retire features. If we discontinue the service entirely, we will give you at least 30 days notice by email, refund any unused paid period, and provide you an opportunity to export your data first.

10. Warranties and limitation of liability

We work to keep the service available and performing well, but no software is free of defects. The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be uninterrupted or error free.

To the fullest extent permitted by law, our total liability for any claim related to the service is limited to the subscription fees you paid us in the 12 months before the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, for lost profits, revenue, or data, or for the work your business performs for its customers.

11. Indemnification

If a third party, including your customer, a member of your crew, or a government body, brings a claim against SMCI Media LLC arising from your work, your content, the messages you send through the service, or your breach of these Terms, you will defend SMCI Media LLC and cover the resulting losses, costs, and reasonable attorneys' fees.

12. Disputes

• These Terms are governed by the laws of the State of Florida, USA.
• Any dispute will be heard only in the state or federal courts located in Pinellas County, Florida, and both parties consent to the jurisdiction of those courts. Either party may bring a qualifying claim in small claims court.
• Claims must be brought by each business individually, and not as part of a class or group action. To the fullest extent permitted by law, both parties waive the right to a trial by jury.

13. General

• These Terms, together with our privacy policy, constitute the entire agreement between the parties concerning the service.
• You agree that we may give notice by email to the address on your account.
• We may assign these Terms to a successor operator of the service, for example in a sale or reorganization. You may not assign your account without our written consent.
• Neither party is liable for delay caused by events beyond reasonable control, including provider outages, natural disasters, or war.
• A failure to enforce any provision of these Terms is not a waiver of the right to enforce it later. If any provision is found unenforceable, the remainder stands.
• We may update these Terms. Material changes will be notified to you by email in advance.

14. Contact

SMCI Media LLC · [email protected]
7901 4th St N, Suite #36096, St. Petersburg, FL 33702